Frequently Asked Questions
Everything you need to know about bringing Tobe Atelier into your home.
What materials are used in Tobe Atelier furniture?
We prioritize sustainability and longevity, using FSC-certified solid woods, premium linens, and recycled metals to ensure each piece is as durable as it is beautiful.
How long will it take to receive my order?
Standard in-stock items typically ship within 5-7 business days. For handcrafted or custom-made furniture, please allow 6-8 weeks for production and white-glove delivery.
Do you offer international shipping?
Currently, Tobe Atelier ships to the continental United States and Canada. We are working on expanding our logistics to support international interior lovers soon.
What is your return policy for home decor?
We offer a 30-day return window for most decor items and small furniture. Items must be in original packaging. Please note that custom-upholstered pieces are final sale.
How can I track my delivery?
Once your order leaves our atelier, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
Are your products covered by a warranty?
Yes, all Tobe Atelier furniture includes a limited 2-year warranty covering manufacturing defects and structural integrity under normal residential use.